Tag Archives for " The Center for Client Retention "
Inside Customer Service: Richard Shapiro
We are pleased to present our next installment in the Inside Customer Service video series: Richard Shapiro, author of The Welcomer Edge: Unlocking the Secrets to Repeat Business. Richard Shapiro is the
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The Welcomer Edge: An Interview With Author Richard Shapiro
I had the opportunity this past week to sit down with Richard Shapiro and talk about his recently released book: The Welcomer Edge: Unlocking the Secrets to Repeat Business. Richard embraces the concept
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