tom peters | Adam Toporek Keynote Speaker of Customers That Stick®
Adam Toporek Keynote Speaker of Customers That Stick®
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Management by Walking Around | Black Shoes

In Search of #CustServ Excellence: Management by Walking Around

Management by wandering around is a concept that supposedly derives from the management culture at Hewlett-Packard back in the Seventies. It was later popularized by business authors Tom Peters and Robert

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