We are only halfway through the year, but Big Data seems on track to be crowned the official “hot” customer experience term for the year 2012.
A quick definition of Big Data from my pals over at Vivisimo:
Volume 5: March 2012 Mashup
Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere.
Customer Experience Resource: Vivisimo’s