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Big Data Infographic from Get Satisfaction

Big Data Knows Your Name: You Better Know Hers

We are only halfway through the year, but Big Data seems on track to be crowned the official “hot” customer experience term for the year 2012. A quick definition of Big Data from my pals over at Vivisimo: “While

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#CXO Twitter Chat | Twitter Bird and iPad

Monthly Mash: Customer Service Tools and CXO Chat

Volume 5: March 2012 Mashup Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. Customer Experience Resource: Vivisimo’s

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