Celebrating 100 Monday Motivations

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Each Monday morning, subscribers to our e-newsletter The Customer Conversation (join here!) receive a Monday Motivation. These motivational emails cover a variety of topics, including personal development, customer service & team management.

To celebrate our 100th Monday Motivation, we decided to put together a slide deck based on the series with some of our favorite messages about personal motivation.

Enjoy, and stay motivated!

Faces of Customer Experience: Saori Yunomura


Meet Saori¬†Yunomura! Saori grew up in Japan near Tokyo and lived in Texas, Arizona and California since college. She has worked for airlines, hotels and cruise tours, covering a variety of customer service responsibilities and activities. Saori loves to travel all over the world and has visited 33 countries. (35 after next week!) False Dichotomy […]

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6 Steps for Rolling Out New Technology to Frontline Staff

Rolling out Technology to Frontline Staff | Handheld Device

We live in a world of ever-shifting customer experience technologies. From RFID inventory chips to mobile point of sale, from geofencing apps to touch screen store fronts, the technological landscape never stays the same. It is a perilous and exciting time, both for organizations that have to make tough decisions about technological investments and for […]

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How Do You Make Your Customers Feel?


In the days that followed Maya Angelou’s recent passing, people from across the world took time to remember the woman and her body of work. One of¬† Maya Angelou’s most popular quotes that made the rounds online delivers a message that should be emblazoned on the front of every customer experience training binder: “I’ve learned […]

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Monthly Mash and Killing Preconceptions

Monthly Mash and Killing Preconceptions | Dog Playing Chess

Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. VOLUME 32: June 2014 Thoughts on the Customer: Killing Preconceptions At a recent conference, panel attendees were asked to reimagine the layouts of their physical storefronts with this question: “If collectively the […]

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Faces of Customer Experience: Mike Wittenstein

Mike Wittenstein | StoryMiners

Meet Mike Wittenstein! Twenty five years, 25 countries, 400 clients, $1.5b in measurable impact. | IBM eVisionary. Founder/leader at Storyminers, one of the world’s first experience/service design consultancies. | Focus > Retail and Store of the Future initiatives. | English, Portuguese, Spanish, Russian. | Love time with friends/family, new things, travel, woodworking. False Dichotomy We […]

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7 Cool Technologies and Takeaways from Future Stores

Future Stores Technologies | Mike WIttenstein Speaking

I recently participated in a panel at WB Research’s Future Stores conference in Seattle. Future Stores focuses on the challenges faced by store, operations, IT, cross-channel and retail customer experience executives trying to bridge the gap between the digital experience and the store experience. The speakers at the conference ranged from retailers to vendors to […]

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