Celebrating 100 Monday Motivations

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Each Monday morning, subscribers to our e-newsletter The Customer Conversation (join here!) receive a Monday Motivation. These motivational emails cover a variety of topics, including personal development, customer service & team management.

To celebrate our 100th Monday Motivation, we decided to put together a slide deck based on the series with some of our favorite messages about personal motivation.

Enjoy, and stay motivated!

Faces of Customer Experience: Saori Yunomura

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Meet Saori¬†Yunomura! Saori grew up in Japan near Tokyo and lived in Texas, Arizona and California since college. She has worked for airlines, hotels and cruise tours, covering a variety of customer service responsibilities and activities. Saori loves to travel all over the world and has visited 33 countries. (35 after next week!) False Dichotomy […]

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6 Steps for Rolling Out New Technology to Frontline Staff

Rolling out Technology to Frontline Staff | Handheld Device

We live in a world of ever-shifting customer experience technologies. From RFID inventory chips to mobile point of sale, from geofencing apps to touch screen store fronts, the technological landscape never stays the same. It is a perilous and exciting time, both for organizations that have to make tough decisions about technological investments and for […]

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How Do You Make Your Customers Feel?

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In the days that followed Maya Angelou’s recent passing, people from across the world took time to remember the woman and her body of work. One of¬† Maya Angelou’s most popular quotes that made the rounds online delivers a message that should be emblazoned on the front of every customer experience training binder: “I’ve learned […]

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Monthly Mash and Killing Preconceptions

Monthly Mash and Killing Preconceptions | Dog Playing Chess

Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. VOLUME 32: June 2014 Thoughts on the Customer: Killing Preconceptions At a recent conference, panel attendees were asked to reimagine the layouts of their physical storefronts with this question: “If collectively the […]

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Faces of Customer Experience: Mike Wittenstein

Mike Wittenstein | StoryMiners

Meet Mike Wittenstein! Twenty five years, 25 countries, 400 clients, $1.5b in measurable impact. | IBM eVisionary. Founder/leader at Storyminers, one of the world’s first experience/service design consultancies. | Focus > Retail and Store of the Future initiatives. | English, Portuguese, Spanish, Russian. | Love time with friends/family, new things, travel, woodworking. False Dichotomy We […]

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7 Cool Technologies and Takeaways from Future Stores

Future Stores Technologies | Mike WIttenstein Speaking

I recently participated in a panel at WB Research’s Future Stores conference in Seattle. Future Stores focuses on the challenges faced by store, operations, IT, cross-channel and retail customer experience executives trying to bridge the gap between the digital experience and the store experience. The speakers at the conference ranged from retailers to vendors to […]

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