I never intended to stay at the Pioneer Square Marriott Courtyard in Seattle.
I was speaking at a conference in Seattle and fully intended to stay at the hotel where the conference was scheduled. However, there was a mix-up, and by the time I tried to correct the error, the conference hotel was fully booked. This left me trying to find a hotel in downtown Seattle that was walking distance to the conference. The conference hotel suggested the Marriott Courtyard.
Now, I’ve stayed at a number of Marriott Courtyards over the years, but none have ever stood out for sheer service excellence like the Pioneer Square location in Seattle.
The Great Service Began on the Phone
While this post is primarily about the staff at the Pioneer Square location, I should note that the great service began with a call to the Marriott Courtyard’s reservation line. The reservation associate took great care in walking me through how close the hotel was to the conference, the amenities at that location, and the room options. She must have spent 15-20 minutes speaking with me.
As I was about to disconnect, the rep said something like, “I’m not trying to pressure you, but I just wanted to let you know that we are almost fully booked for that week and that downtown Seattle hotels are really tight during the summer. You might want to call back pretty quickly.”
I decided to hedge my bets and booked the reservation on the spot. Read More