Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere.
Volume 25: November 2013
Thoughts on the Customer: Respect, It Matters
Respect is a loaded word, with differing meanings spanning across cultures, age cohorts, and individuals. For the purposes of this short section, let us just all agree that people want to be respected, and customers, who are paying their hard-earned money for our product or service, expect to be respected.
While the concept of respect is highly individualized, the simple courtesies are universal. How do you show respect?
- Thank You
It’s as simple as basic courtesy; yet, how many customer service experiences have you had where these basics were not even present? Of course, once you establish rapport, you can substitute a person’s name and familiarity for ma’am and sir, but please and thank you — they simply never go out of style, and that only leaves me to say…
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