BE A HERO

TO YOUR CUSTOMERS

KEYNOTES | TRAINING | CONTENT

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Be Your Customer's Hero!

KEYNOTE SPEAKING
Adam Toporek's customer experience keynotes will leave your audience entertained and equipped with actionable strategies to improve their customer service and their relationship with their teams.

LIVE WORKSHOPS AND TRAINING
Our live customer service workshops focus on engagement, education, and application. Designed around the latest in adult learning theory, this is the service training that will finally move the needle for your team.  

ONLINE AND VIRTUAL TRAINING
We live in a knowledge economy with teams often spread out across the globe. Our  virtual customer service training offers you the ability to train yourself or train your team remotely. Ask about team discounts.


oUR POPULAR customer experience blog

3 Examples of How to Easily WOW Customers
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One of the most overlooked aspects of great customer experience is the self-confidence of those who work with customers. Self-confidence[...]
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Analyzing customer retention can be a tricky business. What matters most? Retained customers or retained dollars? How much do losses[...]
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In this installment of our “Expert Interviews” series on YouTube, I interview Jeff Toister. Jeff is the author of The Service Culture Handbook: A[...]
The Customer Is Always Right — Really?
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How Employee Empowerment Really Works
Employee empowerment can take many forms; however, at it’s most fundamental, it can be broken down into two types: actual[...]
Is Your Customer Service Consistent?
Consistency is one of the greatest challenges in customer service. Whether you are a solopreneur or a Fortune 500 company,[...]
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