Meet Jess Greene-Pierson!
Jess Greene-Pierson is a Senior Content Marketing Manager at Zendesk. Jess shares her passion for building better relationships with customers and improving the customer experience through the the Zendesk blog and “Captains of Customer Happiness” webinar series.
She was recently recognized as one of the “Top 50 Contact Center Thought Leaders on Twitter” by ICMI.
We know that the answer is often somewhere in between, but the fun of this section is that you have to pick just one!
Paper < Plastic
Personalization < Privacy
In-Store Shopping > Online Shopping
Transactional > Relational
Mac < PC
Customer Service > Customer Experience
Captain Kirk < Dr. Spock
Talk < Text
Dog < Cat
Movie Theater < In-Home Rental
Tell Us More About Yourself…
What was your first job and what did you learn about customer service in it?
One of my first jobs was working as a waitress at an Italian restaurant. I loved the fast pace of it, but what I loved more was waiting on our regular customers. I loved getting to know them, hearing how their jobs were going, and how their families were doing. And they loved that I remembered their usual orders – that one guy who always took his meatball home for his dog, and the family who wanted their small salads served in large bowls. Read More