UNLOCK THE FUTURE OF CUSTOMER SERVICE GREATNESS
Customer service training is broken, and it's time for a change.
Let’s explore how customer service training can be better.
HOW OUR CUSTOMER SERVICE TRAINING IS DIFFERENT
SCALABLE YET CUSTOMIZABLE FOR YOUR TEAM
The CTS Solution: We have created programs that are pre-packaged; yet, allow for customization and personalization. Our Rapid Hero Series of courses, our upcoming team transformation program (launching in December), and our live workshop packages all offer pre-set programs that are scalable and have different levels of customization.
MODERN MATERIALS BASED ON THE SCIENCE OF ADULT LEARNING
How often have you seen your team handed a dusty manual or given materials that looked like they were created in the Nineties? Traditional training methods rely on materials and techniques that haven't evolved to meet the needs of a rapidly changing customer service landscape. Customers are different, and what we have learned in recent decades has changed many of the ways we work with them.
The CTS Solution: We bring customer service training into the modern age. Our training materials are always up to date. We use the latest principles and research from psychology, neuroscience, and organizational behavior to make sure your team is learning both the timeless service fundamentals and the modern techniques that are crucial for success in today's fast-paced environment.
AN EMPHASIS ON EMOTIONAL INTELLIGENCE AND EMPATHY
Customer service is not just about following scripts and protocols; it's about understanding and connecting with people on an emotional level. Traditional training frequently overlooks the importance of emotional intelligence, leaving your team ill-equipped to handle complex and emotionally charged situations.
The CTS Solution: We place a strong emphasis on emotional intelligence in our training programs. We understand that empathy, active listening, and effective communication are the cornerstones of exceptional customer service. Our training equips your team with the tools to build genuine connections with customers, so that your team can be heroes to your customers.
Adam was able to engage with his audience in a way others have not and immediately got them excited to go back out and use the things they had learned. We saw results from his training the very next day… Our group had nothing but positive things to say about Adam and we wouldn’t hesitate for a second to recommend him to a business of any size!Katie HarrisCOO, Get Found First