WANT TO KEEP YOUR CUSTOMERS FROM GOING TO THE COMPETITION?

adam toporek WILL SHOW YOU HOW


adam toporek

customer experience keynote speaker

The feedback was overwhelmingly positive

Adam delivered. He did his homework on our industry and delivered an exceptional presentation. The feedback was overwhelmingly positive. In fact, several attendees looked to engage Adam for projects at their companies.

I would highly recommend Adam to anyone that wants a positive and engaging message to “kick off” a conference.

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Tim Bauer First Party Summit

HIRE ADAM AS YOUR KEYNOTE SPEAKER TODAY!

Call our Meeting Professional Hotline!

(407) 720-4376 (HERO)

Or email us directly at...

presentations@customersthatstick.com

CUSTOMIZED CUSTOMER EXPERIENCE KEYNOTES

Be Your Team’s Hero: How to Lead A World- Class Customer Experience Team

How can you get your team to deliver the experiences you expect?

With his book Be Your Customer’s Hero, Adam Toporek created an essential tool for frontline customer service teams. But for leaders, the challenge is different: how do they inspire, educate, and empower these team members to succeed?

In this dynamic keynote, Adam provides unique insights into the leader’s role in creating powerful customer experiences and gives you the keys to putting theory into practice with his 3E Leadership Framework.

Learn more...

Adam delivered a home run!

Adam is an exceptional speaker who has great passion for excellence in service! Adam delivered a home run for the CPA. He kept everyone entertained, engaged and most importantly motivated to be better going forward...

Adam's message was positive, engaging and on point! We could not be happier with the feedback we've received since the presentation.

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Vicky Smitley Past President, Contract Packaging Association

Adam was engaging, funny, the audience LOVED him and the feedback was great!

Adam was a guest speaker in our customer event. His session was AMAZING. Adam was engaging, funny, the audience LOVED him and the feedback was great! We had a great preparation process in which Adam totally understood the messages we wanted to convey, the atmosphere that we wanted to create in the event and the state of mind of the attendees. I highly recommend Adam as a gifted speaker to every organization that would like to create a fun, interesting and professional show!

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Efrat Kanner-Nissimov Marketing Director, Nice Systems

FROM HASSLE TO HERO: PAVING THE PATH FOR POSITIVE CUSTOMER JOURNEYS

How do you generate the emotions that lead to customer loyalty?

Customer emotion has an outsized impact on customer experience, and hassle can be a significant source of negative emotion.

By eliminating these frustrations from our customer’s journey, we open a path for positive emotions to define the customer experience, creating better memories and more loyal customers. 

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NEUROWORDSTM: USE THE PSYCHOLOGY OF COMMUNICATION TO REVOLUTIONIZE YOUR CUSTOMER EXPERIENCE

How much more effective would your team be if they could choose the right words at the right time?

How much more successful could your team be if they could structure communication for maximum impact? 

In this revolutionary keynote, Adam Toporek embraces the latest research in neuroscience and psychology to show audiences how to use language to create emotionally impactful customer experiences.

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ABOUT ADAM

Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and workshop leader who helps organizations transform their customer experiences through effective training and insights. A third generation entrepreneur with extensive experience in retail, wholesale, small business and franchising, Adam understands the impact that customer experience can have on the bottom line.

As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and co-host of the Crack the Customer code podcast, Adam regularly shares his customer experience and customer service insights with a global audience.

Learn more here.