LIVE CUSTOMER SERVICE TRAINING WORKSHOPS
What Can a Be Your Customer’s Hero Live Customer Service Training Do For Your Team?
Live workshops/facilitations can be a powerful part of creating or reinforcing a customer-centric culture, improving your team’s customer service skills, and increasing employee engagement. (Employees who feel competent in their roles are more engaged. What a shock!)
However, our company and our trainings are different, because we tell you straight up what a customer service workshop can do–and what it can’t.
If someone tells you that you can make lasting change with a “one and done” training…
In the other direction.
How many times have you had “training”’ or a ‘speaker’ that got everybody motivated and excited until the effect just faded within a few days or weeks? Our live customer service workshops are designed to begin a process of training and cultural change that you can lead internally.
Want to get results from your customer service training? Keep reading 👇👇👇
Adam took the time to understand our team's unique challenges and ultimately delivered a presentation that truly spoke to those who attended. He had a tough room to overcome, but he easily got buy-in from our team with his energy and relevant message.John T. SheaCEO, NYC Department of Education, DSF
WHAT LIVE CUSTOMER SERVICE TRAININGS CAN DO...
STRENGTHEN TEAMS AND SOLVE PROBLEMS
A good group facilitation session will always accomplish these key objectives more powerfully than individual training. The ability to work together as a team is the magical power of live training and by far the most powerful reason for having a session with your team.
OPEN MINDS AND RESET PRIORITIES
In many cases, the root cause of customer service problems is not a lack of skills; it’s a lack of understanding and caring. It's a series of attitudes and opinions that need to be challenged before learning can happen. Too many employees look at customers as the problem and view serving them as something they “have to do.”
Often, particularly with those new to the workforce, it's not their fault. No one has shown them why customer experience is important, why customer service matters, and most importantly, why they should care. Live workshops can help open minds to new ideas and can have a significant impact in influencing attitudes and opinions.
ENERGIZE AND MOTIVATE TEAM MEMBERS
There's something about the energy of a live training that cannot be captured with individual study. We are, after all, social creatures. Having a professional presenter and facilitator come in from the outside to work with your team can add credibility to your efforts and make learning fun and engaging.
A dynamic, energetic facilitation session can help associate good feelings with customer experience and energize and motivate team members to not only do better but to keep learning and growing.
WHAT LIVE CUSTOMER SERVICE TRAININGS ARE UNABLE TO DO…
CREATE LONG-TERM BEHAVIORAL CHANGE
The science is clear. Changing behaviors is about changing habits, and habits are not formed in a day. Habits are formed across time.
DEVELOP LONG-TERM SKILL ACQUISITION
If you were a basketball player or a piano player, would you expect to become proficient in a skill you learned during a one day workshop?
Customer service training is no different. Your team can “learn” new skills in a facilitation but to truly acquire these skills, to master them, requires exposure and reinforcement over time.
Live Workshops Are a Beginning Not an End
For the above two reasons, we recommend live workshops as part of a more comprehensive training and cultural program. While we’ve always advised our clients on “what to do next,” we’ve now solved that challenge by creating our Rapid Hero virtual training programs. Check them out here.