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KEYNOTE SPEAKING
Adam Toporek's customer experience keynotes will leave your audience entertained and equipped with actionable strategies to improve their customer service and their relationship with their teams.
LIVE WORKSHOPS AND TRAINING
Our live customer service workshops focus on engagement, education, and application. Designed around the latest in adult learning theory, this is the service training that will finally move the needle for your team.
ONLINE AND VIRTUAL TRAINING
We live in a knowledge economy with teams often spread out across the globe. Our virtual customer service training offers you the ability to train yourself or train your team remotely. Ask about team discounts.
oUR POPULAR customer experience blog
Predictably Irrational by Dan Ariely (a One Win Book Review)
In this One Win Book Review, we take a look at Predictably Irrational by Dan Ariely. Check out the video[...]
Customer Service Tip of the Week by Jeff Toister (a One Win Book Review)
In this One Win Book Review, we take a look at Customer Service Tip of the Week by Jeff Toister.[...]
Talk Triggers by Jay Baer and Daniel Lemin (a One Win Book Review)
In this One Win Book Review, we take a look at Talk Triggers by Jay Baer and Daniel Lemin. Check[...]
The Convenience Revolution by Shep Hyken (a One Win Book Review)
In this One Win Book Review, we take a look at The Convenience Revolution by Shep Hyken. Check out the[...]
Starting a Culture of Customer-Focused Innovation
Innovation in customer experience is all too often either not talked about or not prioritized. When innovation is addressed, it[...]
Our New Business Book Review Series: One Win Book Reviews
Welcome to our new series, One Win Book Reviews. The goal of One Win Book Reviews is to take the[...]
Adam Toporek’s 3S Customer Service Process
I find it powerful to use processes as teaching tools. Processes help people remember the steps they need to take[...]
The Worst Way to Call a Customer
A well placed call to a customer can be one of the most valuable forms of communication in today's business[...]