BE A HERO
TO YOUR CUSTOMERS
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KEYNOTE SPEAKING
Adam Toporek's customer experience keynotes will leave your audience entertained and equipped with actionable strategies to improve their customer service and their relationship with their teams.
LIVE WORKSHOPS AND TRAINING
Our live customer service workshops focus on engagement, education, and application. Designed around the latest in adult learning theory, this is the service training that will finally move the needle for your team.
ONLINE AND VIRTUAL TRAINING
We live in a knowledge economy with teams often spread out across the globe. Our virtual customer service training offers you the ability to train yourself or train your team remotely. Ask about team discounts.
oUR POPULAR customer experience blog
Lead Like a Sales Warrior with Jason Forrest
In this installment of our “Expert Interviews” series on YouTube, I interview Jason Forrest. Jason Forrest empowers professionals and executives to unleash[...]
8 Essential Tips for Multilingual Customer Service
Guest Poster: Elisa Abbott The following is a guest post from Elisa Abbott. Elisa Abbott is a freelancer whose passion[...]
When Employees Misuse Their Authority Over Customers
An interesting dynamic occurs with certain customer service roles. Those charged with providing service to customers also have responsibilities that[...]
How to Get Your Team to Deliver Consistent Customer Service
In Be Your Customer’s Hero, I laid out the elements of Hero-Class® service: Meet and, whenever possible, exceed expectations. Provide[...]
5 Disastrous Mistakes when Dealing with Difficult Customers
Let’s just say it right here at the start — dealing with difficult customers stinks. Having provided customer service training[...]
The Fusion of Brand and Culture with Denise Lee Yohn
In this installment of our “Expert Interviews” series on YouTube, I interview Denise Lee Yohn. Denise Lee Yohn is the go-to expert[...]
3 Psychological Triggers to Prevent in Telephone Customer Service
This blog post was sponsored by my friends at Customer Contact Week. If you’re a contact center leader, make sure[...]
Be Attentive, but Don’t Hover Over Customers
In the past decade or so, the term helicopter parent became popular as a description of a parent who constantly[...]