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KEYNOTE SPEAKING
Adam Toporek's customer experience keynotes will leave your audience entertained and equipped with actionable strategies to improve their customer service and their relationship with their teams.
LIVE WORKSHOPS AND TRAINING
Our live customer service workshops focus on engagement, education, and application. Designed around the latest in adult learning theory, this is the service training that will finally move the needle for your team.
ONLINE AND VIRTUAL TRAINING
We live in a knowledge economy with teams often spread out across the globe. Our virtual customer service training offers you the ability to train yourself or train your team remotely. Ask about team discounts.
oUR POPULAR customer experience blog
Our New Business Book Review Series: One Win Book Reviews
Welcome to our new series, One Win Book Reviews. The goal of One Win Book Reviews is to take the[...]
Adam Toporek’s 3S Customer Service Process
I find it powerful to use processes as teaching tools. Processes help people remember the steps they need to take[...]
The Worst Way to Call a Customer
A well placed call to a customer can be one of the most valuable forms of communication in today's business[...]
It’s Never too Late to Win with Customer Experience: The Comcast Turnaround
DISCLAIMER: Back in October, I (and other CX leaders) received a trip to Comcast's amazing new Technology Center. I was[...]
The Customer Experience New Year Not To Do List
When it comes to customer experience and customer service, one of the great traps many organizations face is simply trying[...]
Lead Like a Sales Warrior with Jason Forrest
In this installment of our “Expert Interviews” series on YouTube, I interview Jason Forrest. Jason Forrest empowers professionals and executives to unleash[...]
8 Essential Tips for Multilingual Customer Service
Guest Poster: Elisa Abbott The following is a guest post from Elisa Abbott. Elisa Abbott is a freelancer whose passion[...]
When Employees Misuse Their Authority Over Customers
An interesting dynamic occurs with certain customer service roles. Those charged with providing service to customers also have responsibilities that[...]