Customer Service Expert and Speaker Adam Toporek, Keynote Speaker



To speak with Adam directly, call 844.287.7378 x1 or email

Orlando, nationwide by arrangement, via telephone and video call.

​Adam can add a unique perspective to the following topics:

  • Customer service
  • Customer experience
  • Employee empowerment &​​​​ engagement
  • Customer communication & psychology
  • A wide range of business topics


Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.

Adam has appeared in over 100 different media, including local, regional, and national outlets. He is experienced and comfortable in all formats.

To learn more about Adam, download his bio or check out his About page.


Adam is regularly sought for comments and quotes on customer experience and customer service.

Below is just a small sampling of the outlets Adam has provided commentary for.

Fortune, Entrepreneur, Orlando Magazine, Poughkeepsie Journal, Social Media Today, Call Center Week, MarTech Exec, LiveChat, NG Data, Beyond E-Myth, Gladly, Customer Gauge, OneReach, Vision Critical, Clutch and many more...


Adam is a frequent podcast guest. He is invited to share his thoughts on customer service, customer experience, and small business/entrepreneurship. 

As a co-host of the Crack the Customer Code podcast with over 300 episodes under his belt, Adam is at home in the podcast format. See what hosts have to say about him as a guest:


A fantastic and enthusiastic guest!

Adam was a fantastic and enthusiastic guest on Entrepreneur Talk and I am so glad we had him on. His deep knowledge of building a “customer first” business was something he was great at sharing and I think the level of actionable content is just what my audience is looking for when they invest their time in the the show. I’d gladly have him back any time for another session of high value content delivered with a warm and friendly attitude!

Matt Remuzzi , Entrepreneur Talk Podcast

Energetic, fun, and an insightful!

Adam Toporek is energetic, fun, and an insightful customer experience expert – a great show guest.

Jim Rembach , Fast Leader Podcast

I highly recommend Adam for both radio and podcast shows!

Adam is a dynamic, articulate, and highly-informed guest who was completely prepared and ready for the podcast recording. The back and forth discussion was filled with useful tips and real-world examples of how to provide top level customer service. I highly recommend Adam for both radio and podcast shows.

J V Crum III , Conscious Millionaire Podcast

The audience benefitted immensely from his open, accessible approach!

Adam Toporek brought his expertise on creating an engaged and results-oriented customer service team to The Voice of Bold Business Radio... Adam added immediately useful and actionable information for organizational sustainability, growth, and culture. The #VBBRadio audience benefitted immensely from his open, accessible approach.

Jess Dewell , Voice of Bold Business Radio

Adam Toporek nailed it!

Adam Toporek nailed it!

He is a truly engaging, entertaining and energetic evangelist for helping companies and people to become better internal and external customer service providers.

Cyndy Trivella , Events Manager