about

adam TOPOREK

get to know ADAM

Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service. A third-generation entrepreneur with extensive experience in retail, wholesale, franchising, and small business, Adam understands the impact that customer experience can have on the bottom line.

As the author of Be Your Customer's Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. He has appeared in over 100 media and is regularly cited as a top customer experience thought leader.

In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adam lives in Orlando, FL with his wife Renee and his two dogs, Dalton and Talia.

KEY FACTS

  • 1
    Adam has trained thousands of frontline employees over a decade in multiple retail businesses and as a customer experience and customer service trainer.
  • 2
    Adam is consistently sought by press for quotes on customer experience and customer service and is regularly listed as a top customer experience leader to follow.
  • 3
    Adam's book Be Your Customer's Hero continues to lauded by people across industries and organizational levels as one of the best frontline customer service books on the market.

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CREDENTIALS AND EDUCATION

NET PROMOTER® CERTIFIED ASSOCIATE
NPS is the most popular customer experience metric in use today. Understanding how organizations use it to improve their customer journeys is crucial in today's day and age.

ATD CREDENTIALED MASTER TRAINER®
In addition to being a recognized expert in customer experience and customer service, Adam is a credentialed trainer who applies adult learning principles to all of his training.

MASTERS OF BUSINESS ADMINISTRATION
To make measurable improvements in customer experience, one must understand how the customer journey is affected by a broad range of departments and functions.

CERTIFICATE IN CUSTOMER EXPERIENCE
While customer experience is still making its way to academia, Adam is a graduate of the most prominent university-based customer experience program in the United States.