Training Future Service Heroes
Adam believes that customer service training should not just motivate and inspire but should provide strategies and techniques that create effective, real-world results.
Through his company, CTS Service Solutions, Adam provides customer service training to organizational leaders and frontline teams through speeches and workshops. Adam likes to say that his keynote speeches are designed to give audience members “a smile on their face and a fire in their belly” and that his workshops “start with a kick in the pants and end with a pat on the back.”
Adam is the author of the #1 category bestseller, Be Your Customer’s Hero: Real-World Tips and Techniques for the Service Front Lines. HERO was released by AMACOM in April 2015 and continues to be used by organizational leaders to motivate and train frontline teams to deliver Hero-Class® customer service.