Amazing Customer Service: An Interview with Shep Hyken

Amazing Customer Service with Shep Hyken

Amazing Customer Service: An Interview with Shep Hyken

In this installment of our “Expert Interviews” series on YouTube, I interview Shep Hyken.

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations.  He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.

Amazing Customer Service: From Culture to Training to Tech

In this fun, wide-ranging discussion, Shep and Adam cover a variety of different customer service and customer experience topics. Shep reveals his six-step process for starting to create a customer-focused or customer-centric culture and how organizations can use mini-trainings to create results.

Some other highlights of Adam’s conversation with Shep are…

  • How one bad apple can spoil the whole bunch when it comes to culture,
  • Why not everyone is cut out to be in a customer-facing role, and
  • How technology can make customer experiences better, and more personal.

Make sure to check these and other great points from Shep in the video below.

To learn more about Shep, check out his bio beneath the video.



About Shep Hyken

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations.  He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.

Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution and Amaze Every Customer Every Time. He is also the creator of The Customer Focus, a customer service training program which helps clients develop a customer service culture and loyalty mindset. (Now available as an online/web-based training program!)

In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!

Web: hyken.com

Twitter: @hyken

LinkedIn: https://www.linkedin.com/in/shephyken/

About 

By Adam Toporek. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.

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