We are pleased to present our next installment in the Inside Customer Service video series with Rob La Gesse. Rob heads up social media efforts at Rackspace. His passion is taking care of customers.
Rob started at Rackspace as the Director of Software Development, and he found himself wanting to talk to customers and help them instead. Rob now manages the Social Media efforts at Rackspace and focuses on helping customers.
Rob blogs about customer service and social media here and here.
I should note that I am a more-than-satisfied Rackspace customer!
By Adam Toporek. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.