Hugh Laurie of House M.D. Does Customer Service | Video Screenshot

Hugh Laurie from House M.D. Does Customer Service Wrong

We had originally intended to run a follow up today to last Monday’s piece Why Do People Take Pleasure in Customer Service Horror Stories? But a member of the CTS team discovered this video  over the weekend, and we decided it was too fun not to share.

It is a promotional video for a customer service training program out of the UK. It stars Hugh Laurie of House M.D. fame — presumably much earlier in his career — as Charlie, the customer service rep who has “lost his company 214 customers in perpetuity.”

Enjoy the video, and have a great Labor Day holiday next Monday! We will return with our regular Monday content on September 8.


By Adam Toporek. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.

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