Customer Service Video | Laura Click Screenshot

12 Customer Experience Videos from 2013

2013 was a great year for video! We were able to interview some insightful customer service professionals, marketing experts, and small business owners and received a wide variety of perspectives on customer experience and customer service.

We wanted to highlight the people who contributed their great insights to CTS this past year. Please take a moment to enjoy Customer That Stick’s 2013 video collection.

Laura Click – Inside Customer Service
April 17, 2013


Sean McGinnis – Inside Customer Service
April 17, 2013

Jayme Soulati – Inside Customer Service
May 12, 2013


Richard Shapiro – Inside Customer Service
June 5, 2013


Ken Mueller – Inside Customer Service
June 18, 2013


Kate Nasser – Inside Customer Service
June 25, 2013


Jon F. Moss – Inside Customer Service
July 9, 2013


Rob LaGesse – Inside Customer Service
July 17, 2013

Jeannie Walters – Inside Customer Service
October 16, 2013


Matthew Dixon – The Effortless Experience Interviews
November 13, 2013




EDITORIAL NOTE: We will be taking off for the holidays and will not be posting any new content until after the New Year.

Happy Holidays from CTS to you and your loved ones! We’ll see you in 2014.



By Adam Toporek. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.

    Find more about me on:
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