A lot goes into being a customer service professional (CSP) — forethought and intuition, planning and adaptability — and effective CSPs make sure that they are using their abilities completely in the service of customers.
We thought it would be fun to take a look at the anatomy of a customer service professional. The infographic below shows how head, heart, and even feet combine to make a CSP that is able to provide Hero-Class Customer Service™.
Click on the graphic for full-size quality.
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