Anatomy of a CSP (Infographic)

Anatomy of a Customer Service Professional (Infographic)

A lot goes into being a customer service professional (CSP) — forethought and intuition, planning and adaptability — and effective CSPs make sure that they are using their abilities completely in the service of customers.

We thought it would be fun to take a look at the anatomy of a customer service professional. The infographic below shows how head, heart, and even feet combine to make a CSP that is able to provide Hero-Class Customer Service™.

Click on the graphic for full-size quality.

Anatomy of a Customer Service Professional (Infographic)

Want to Share this Infographic on Your Site?

We have provided a cut-and-paste embed code at the bottom of the page for your ease of use.

Embed This Image On Your Site (copy code below):


By Adam Toporek. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.

    Find more about me on:
  • googleplus
  • facebook
  • linkedin
  • twitter
  • youtube

There is one comment

Join the conversation

Your email address will not be published. Required fields are marked *