Nowadays, everyone talks about customer experience, but for Adam Toporek, customer experience is the primary focus.
Internationally recognized for his thought leadership in customer service and customer experience, keynote speaker Adam Toporek is sought after for his real-world approach to using experience to create competitive advantage.
When he takes the stage, participants are guaranteed to love Adam’s customized message of Hero-Class® customer experience. Using inspiration, humor, and, most importantly, actionable ideas that participants can put into practice immediately, Adam shows groups and teams of all types how they can win with experience.
As a third-generation entrepreneur with extensive experience in retail, wholesale, franchising, and small business, Adam understands the impact that customer experience can have on the bottom line and brings lessons from the front lines of entrepreneurship to organizations of all sizes.
"...the lines between collections and customer service are blurring. “Customer Experience” is now front and center with every interaction with a customer, even a customer with a delinquent account.
Adam did his homework on our industry and delivered an exceptional presentation. The feedback was overwhelmingly positive. I would highly recommend Adam to anyone that wants a positive and engaging message to “kick off” a conference."