Adam delivered. He did his homework on our industry and delivered an exceptional presentation. The feedback was overwhelmingly positive. In fact, several attendees looked to engage Adam for projects at their companies.
I would highly recommend Adam to anyone that wants a positive and engaging message to “kick off” a conference.
(407) 720-4376 (HERO)
How can you get your team to deliver the experiences you expect?
With his book Be Your Customer’s Hero, Adam Toporek created an essential tool for frontline customer service teams. But for leaders, the challenge is different: how do they inspire, educate, and empower these team members to succeed?
In this dynamic keynote, Adam provides unique insights into the leader’s role in creating powerful customer experiences and gives you the keys to putting theory into practice with his 3E Leadership Framework.
This is not a general leadership talk; this is a laser-focused presentation on how to lead a customer-centric organization. Participants will leave energized and with a toolbox of actionable strategies so that they can apply what they’ve learned immediately in their organizations.
Your participants will learn:
After this motivating and “actions-packed” keynote, participants will have the strategies needed to lead any customer-facing team.
Adam is an exceptional speaker who has great passion for excellence in service! Adam delivered a home run for the CPA. He kept everyone entertained, engaged and most importantly motivated to be better going forward...
Adam's message was positive, engaging and on point! We could not be happier with the feedback we've received since the presentation.
Adam was a guest speaker in our customer event. His session was AMAZING. Adam was engaging, funny, the audience LOVED him and the feedback was great! We had a great preparation process in which Adam totally understood the messages we wanted to convey, the atmosphere that we wanted to create in the event and the state of mind of the attendees. I highly recommend Adam as a gifted speaker to every organization that would like to create a fun, interesting and professional show!
How do you generate the emotions that lead to customer loyalty?
Customer emotion has an outsized impact on customer experience, and hassle can be a significant source of negative emotion.
By eliminating these frustrations from our customer’s journey, we open a path for positive emotions to define the customer experience, creating better memories and more loyal customers.
This dynamic keynote will reveal a 3-part approach to making your customer’s experience hassle-free. Your participants will learn to…
You will leave this keynote with actionable strategies for creating hassle-free customer experiences that pave the way for positive customer emotions that lead to loyalty.
How much more effective would your team be if they could choose the right words at the right time?
How much more successful could your team be if they could structure communication for maximum impact?
In this revolutionary keynote, Adam Toporek embraces the latest research in neuroscience and psychology to show audiences how to use language to create emotionally impactful customer experiences.
Participants will learn how the words we choose and the words we use shape our customers’ experiences. By sharing his 3P NeuroWordsTM Process, Adam provides participants with specific actionable techniques that will help them create better customer experiences, better employee experiences, and even better relationships.
Your participants will learn...
After this humorous and thought-provoking keynote, your participants will never look at communication the same way again.
Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and workshop leader who helps organizations transform their customer experiences through effective training and insights. A third generation entrepreneur with extensive experience in retail, wholesale, small business and franchising, Adam understands the impact that customer experience can have on the bottom line.
As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and co-host of the Crack the Customer code podcast, Adam regularly shares his customer experience and customer service insights with a global audience.
Learn more here.