IS YOUR CUSTOMER SERVICE HERO-CLASS?
Confident. In Control. Successful.
Is this how you feel when you work with customers?
If you answered “no,” you’re not alone. Customer service can be incredibly difficult.
However, with the right mindset and skills, it can be easier. In Be Your Customer’s Hero, Adam Toporek gives you a playbook to succeed in any customer-facing role.

A must-read for every person in a customer-facing role!
Be Your Customer’s Hero will inspire you to create effective and rewarding customer experiences. This book does more than just teach customer service skills; it also presents a powerful worldview of how we should view and treat our customers. Be Your Customer’s Hero is a must-read for every person in a customer-facing role.

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LEARN MORE ABOUT HERO
You will learn over 80 concepts and techniques, including how to…
- Direct your focus where it gets results
- Understand why customers behave the way they do
- Redirect difficult conversations with just one move
- Stand your ground without upsetting customers further
- Resolve virtually any customer service issue with a proven process
You’ll also learn these powerful tips:
- 7 Service Triggers you must avoid
- 10 power words that supercharge your customer communication
- 13 go-to tactics for defusing angry customers