How Do You Make Your Customers Feel?

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In the days that followed Maya Angelou’s recent passing, people from across the world took time to remember the woman and her body of work. One of  Maya Angelou’s most popular quotes that made the rounds online delivers a message that should be emblazoned on the front of every customer experience training binder: “I’ve learned […]

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Monthly Mash and Killing Preconceptions

Monthly Mash and Killing Preconceptions | Dog Playing Chess

Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. VOLUME 32: June 2014 Thoughts on the Customer: Killing Preconceptions At a recent conference, panel attendees were asked to reimagine the layouts of their physical storefronts with this question: “If collectively the […]

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Faces of Customer Experience: Mike Wittenstein

Mike Wittenstein | StoryMiners

Meet Mike Wittenstein! Twenty five years, 25 countries, 400 clients, $1.5b in measurable impact. | IBM eVisionary. Founder/leader at Storyminers, one of the world’s first experience/service design consultancies. | Focus > Retail and Store of the Future initiatives. | English, Portuguese, Spanish, Russian. | Love time with friends/family, new things, travel, woodworking. False Dichotomy We […]

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7 Cool Technologies and Takeaways from Future Stores

Future Stores Technologies | Mike WIttenstein Speaking

I recently participated in a panel at WB Research’s Future Stores conference in Seattle. Future Stores focuses on the challenges faced by store, operations, IT, cross-channel and retail customer experience executives trying to bridge the gap between the digital experience and the store experience. The speakers at the conference ranged from retailers to vendors to […]

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Empowered To Solve The Problem

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Recently my family became urban chicken farmers. After six weeks living in an indoor “coop” under a heat lamp, our new pets were ready to move outside. Our next step: get a coop. We turned to the Internet to do our shopping. After a week of searching, we picked one out, clicked and ordered. It […]

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SlideShare: 7 #CustServ Qualfications Everyone Must Have

Customer Service Qualifications SlideShare Cover

Customer service is a tough job, and customer-facing professionals must have many positive personality traits to be successful. In 2012, we wrote a post called 7 Customer Service Qualifications Everyone Must Have, and we decided to present this content via SlideShare to provide you with a fun, useful tool you can share with your teams. […]

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