Customer Experience That Lasts
I started Customers That Stick because I have a passion for providing great customer service and creating incredible customer experiences.
What is great customer service?
On March 7, 2012, we asked 19 business, marketing and customer service experts the fundamental question: What is Customer Service? We received some truly insightful answers and thought we would revisit some of the better nuggets by creating a SlideShare presentation. If you missed the original post or have not read it in awhile, check [...]
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Guest Poster: Andrew Konoff It is my pleasure to introduce Andrew Konoff. Andrew is the Marketing and Community Manager at GoInstant, a co-browsing company. There, he runs a blog that focuses on bringing customer experience management to a broader audience. You can find him on Twitter as @andrewkonoff. _____________________________________________________________________ Last week I decided it was [...]
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Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. Volume 15: January 2013 Customer Experience Resource: Social Monitoring Tools In our guest post last week, Who Won the Great Social Customer Service Race? we saw how major brands like Coca-Cola and [...]
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In our last post, What is Hero-Class Customer Service? Part 1, we discussed why we like the term Hero-Class Customer ServiceTM and the characteristics that customer facing professionals need to become customer service heroes. The final piece of understanding Hero-Class Customer ServiceTM is to discuss what it looks like in an organization as a whole. [...]
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Guest Poster: Ashley Verrill It is my pleasure to introduce Ashley Verrill. Ashley is a market analyst with Software Advice. She has spent the last six years reporting and writing business news and strategy features. Her work has appeared in myriad publications including Inc., Upstart Business Journal, the Austin Business Journal and the North Bay [...]
Read moreI’ve searched for a long time for a phrase to describe a level of service that is both amazing in its quality and impressive in its delivery. Sure, I’ve used the typical phrases for years — world-class customer service, platinum-level customer service, 5-star customer service — and so on. But these phrases are common, and [...]
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It’s done! ... Mission accomplished! ... C’est fini! I am extremely excited to announce that our new eBook 7 Secret Customer Service … [Read More...]
Obviously, we focus almost exclusively on the topics of customer service and the customer experience here at Customers That Stick. We believe that a … [Read More...]
Who is the ideal candidate for a customer service position? What qualifications should that person have to succeed? Since customer service in … [Read More...]
