BE A HERO

TO YOUR CUSTOMERS

KEYNOTES | TRAINING | CONTENT

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KEYNOTE SPEAKING
Adam Toporek's customer experience keynotes will leave your audience entertained and equipped with actionable strategies to improve their customer service and their relationship with their teams.

LIVE WORKSHOPS AND TRAINING
Our live customer service workshops focus on engagement, education, and application. Designed around the latest in adult learning theory, this is the service training that will finally move the needle for your team.  

ONLINE AND VIRTUAL TRAINING
We live in a knowledge economy with teams often spread out across the globe. Our  virtual customer service training offers you the ability to train yourself or train your team remotely. Ask about team discounts.


oUR POPULAR customer experience blog

Remove the Weak Links in Your Customer Experience: Part 1
As a customer, there are few things more disappointing than having a great customer experience and then having it undone[...]
Why Customer Service Training Is Essential
WHY CUSTOMER SERVICE TRAINING IS ESSENTIAL Every organizational leader wants their teams to provide great customer experiences. They put “the[...]
Will You Compete on Customer Experience in 2018?
In 2015, Gartner released its report saying that 89% of organizations planned to compete on customer experience in 2016. But[...]
3 Examples of How to Easily WOW Customers
If you’ve studied customer service at all, you’ve certainly heard of WOW moments, those moments of extraordinary service that make[...]
Amazing Customer Service with Shep Hyken
In this installment of our “Expert Interviews” series on YouTube, I interview Shep Hyken. Shep Hyken is a customer service and experience[...]
Why Self-Confidence Matters in Customer Service
One of the most overlooked aspects of great customer experience is the self-confidence of those who work with customers. Self-confidence[...]
How to Calculate Customer Retention Rate
Analyzing customer retention can be a tricky business. What matters most? Retained customers or retained dollars? How much do losses[...]
Creating a Customer Service Culture with Jeff Toister
In this installment of our “Expert Interviews” series on YouTube, I interview Jeff Toister. Jeff is the author of The Service Culture Handbook: A[...]
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