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In this One Win Book Review, we take a look at Customer Service Tip of the Week by Jeff Toister.
Check out the video below to hear Adam’s one win that you can take away from Customer Service Tip of the Week to improve your organization’s customer experience and customer service.
FROM THE PUBLISHER:
Reinforce your customer service skills!
The best customer service professionals know it takes consistent focus to serve customers at the highest level. Whether you want to deliver world-class customer service or just get back to the basics, Customer Service Tip of the Week is your resource for proven tips, ideas, and techniques.
Thousands of customer service professionals from all around the world read the weekly Customer Service Tip of the Week email. Now you can get more than 52 of the most popular tips all in one book. Use these tips to build rapport, exceed customer expectations, and solve tough problems.
For more info, check out Customer Service Tip of the Week wherever you buy books.
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Thanks for that very kind and spot-on review, Adam! You absolutely nailed the intent of the book–no single tip will rock your world, but your customer service team will be more consistently good when you use the tips to continuously refresh and improve your skills.
You mentioned my weekly email, so here’s the link to subscribe: http://www.toistersolutions.com/tips
Just between you and me, anyone who subscribes to the weekly email will automatically get a PDF version of the book. Shhhhh. That part’s a surprise…