Customer service skills can be taught and a customer-centric ethic and mindset can also be taught.

I think what the question might be trying to get at is is customer service a natural skill or not?

Certainly, there are people who are more inclined to the skills that make for successful customer service rep than others and there’s a small percentage of the population that has no business being in any customer-facing role, ever.

No really, ever.

They simply don’t have the personality or people skills to do it.

Past that however, customer service is a set of skills and philosophies and strategies that absolutely can be taught, and — shameless plug — we are happy to help you and your team learn them.