In this video interview, customer service authority John DiJulius gives great insight into how companies can improve the customer experience through managing the customer experience cycle. Some of the key points John expands on are…

• The four stages of the customer experience cycle
• The realistic way to improve experiential standards within your current business model
• The primary challenges faced when approaching the customer experience

For the first two installments in our four-part series with John DiJulius, please watch Must-See Video Interviews with Customer Service Authority John DiJulius: Parts 1 & 2. In those videos, John talks about Customer Service Trends and Investing In Customer Service and The Ten Commandments to Providing a World-Class Customer Experience. (links to videos no longer active)

To learn more about John and his world-class customer service resources, check out the links below:

• Twitter: John DiJulius
• Customer Service Speaker
• Book: Secret Service: Systems That Deliver Unforgettable Customer Service
• Book:  What’s the Secret? To Providing a World Class Customer Experience.