Slideshare: What is a Customer Service Hero?

June 13, 2013

On January 28, 2013, we introduced a new way to define ideal customer service. We had a lot of fun putting together our concept of Hero-Class Customer Service™, a concept that stems from the belief that every delivery of superior customer service involves a hero of some sort.

We thought a Slideshare presentation would be a great way to capture the different qualities that make up Customer Service Heroes.

From Superman to Spiderman, here is what it takes to be Customer Service Hero:

What Is a Customer Service Hero? from Adam Toporek

7 thoughts on “Slideshare: What is a Customer Service Hero?”

Michelle Quillin
June 14, 2013 at 1:21 pm

You did the superhero thing, Adam! This is awesome!

What I also love, from an internet marketing perspective:
1) 2013 is a HUGE superhero movie summer. Perfect timing!
2) Your slideshow delivers the message on its own. No narrative needed.
3) Perfect balance of text and images. Easy to digest. Simple.
4) Great use of the last couple of slides! I clicked, too. Nice.
5) Love the disclaimer and credits in the last slide. I was wondering about that!

We can all use this as a template for a solid slideshow presentation! What a great example to follow. I’m crazy about it!
1. Adam Toporek
  June 15, 2013 at 8:16 am
  
  Ah Michelle. You are too kind!
  
  Thank you so much for the awesome comment and for taking the time to give detailed feedback! I really appreciate it, and it will help when we do our next Slideshare.
  
  BTW, I didn’t even think about the summer supehero movies. Does this mean they’ll give me a piece of the new Superman movie? I’m in — just sayin’. 🙂
  1. marshall
    June 18, 2013 at 2:10 pm
    
    Dear Mr. Toporek,
    
    I was wondering where you got this image: dreamstimefree_10509135 and if it had a copyright on it?
    
    Thank you,
    Marshall
    1. Adam Toporek
      June 18, 2013 at 9:17 pm
      
      Hi Marshall,
      
      The image can be purchased legally through Dreamstime. Here is the link from our photo credit page.
      
      http://www.dreamstime.com/royalty-free-stock-photo-field-image10509135
      
      Thanks,
Alleli Aspili
June 20, 2013 at 10:52 pm

I love it! I love it! I love how creative you are with this and how helpful this knowledge will be for our team. I guess this will fall under our main goals in our daily operations â€“ be customer service HERO. Thanks, Adam. Iâ€™ll share the slide to my colleagues. 🙂
1. Adam Toporek
  June 22, 2013 at 1:27 pm
  
  Thank you so much Alleli! I appreciate the feedback.
  
  I hope your team can put the information to good use!
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