We are pleased to present our next installment in the Inside Customer Service video series with Jeannie Walters.

Jeannie is the Chief Customer Experience Investigator™ and founder of 360Connext, a Chicago-based consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media. In addition to writing and consulting, she speaks on topics including employee engagement, social media and communications in corporate environments.

Jeannie also blogs about customer experience here!