Meet Adam

Entrepreneur, Author. Podcaster and more!

THIRD GENERATION ENTREPRENEUR

As a third-generation entrepreneur with extensive experience in retail, wholesale, franchising, and small business, Adam understands the impact that customer experience can have on the bottom line and brings lessons from the front lines of entrepreneurship to organizations of all sizes.

Much of Adam’s real-world approach to customer experience comes from his entrepreneurial background. He understands that each organization is different and faces unique challenges and that most organizations are trying to compete on customer experience in a world of shrinking budgets and tight timelines.

Adam stands out from many who talk about the ideal of customer experience without delivering strategies for the reality of creating and delivering experience.

CUSTOMER EXPERIENCE KEYNOTE SPEAKER

When he takes the stage, participants are guaranteed to love Adam’s customized message of Hero-Class® customer experience.

Using inspiration, humor, and, most importantly, actionable ideas that participants can put into practice immediately, Adam shows groups and teams of all types how they can win with experience.

FREQUENT MEDIA GUEST

Adam is consistently sought by press for quotes on customer experience and customer service and is regularly listed as a top customer experience leader to follow. Adam is regularly ranked as a top customer experience thought leader and has been cited in Entrepreneur, Forbes, AMA, and over 150 other media.

AUTHOR AND PODCASTER

Adam's book Be Your Customer's Hero continues to lauded by people across industries and organizational levels as one of the best frontline customer service books on the market.

Adam’s next book will be coming out this year!

Adam is an experienced podcaster. He is the co-host of the Crack the Customer Code podcast, a popular customer experience podcast with over 100,000 downloads.

SHREDS WITH WOLVES (ADAM @ HOME)

When he’s not on stage or working to help teams improve their customer experience, Adam can be found in Orlando, FL with his wife and two dogs. Both dogs earn their keep and are employed at CTS Service Solutions, as you can see on our team page.

In his spare time, Adam enjoys working out, playing guitar, watching mixed martial arts, and “wearing out the wolves,” which is code in his house for playing with the dogs long enough to buy a couple of hours of peace.

3 TRUTHS AND A LIE ABOUT ADAM

One of the following things is not true. Can you guess which one?

□ Adam was the 2000th graduate of his MBA program.
□ Adam still uses a Palm Pilot with a stylus as his digital organizer.
□ Adam once read Dostoevsky’s The Brothers Karamazov for fun.
□ Adam once acted in a commercial for a real estate company.

CREDENTIALS AND EDUCATION

NET PROMOTER® CERTIFIED ASSOCIATE

NPS is the most popular customer experience metric in use today. Understanding how organizations use it to improve their customer journeys is crucial in today's day and age.

MASTERS OF BUSINESS ADMINISTRATION

To make measurable improvements in customer experience, one must understand how the customer journey is affected by a broad range of departments and functions.

ATD CREDENTIALED MASTER TRAINER®

In addition to being a recognized expert in customer experience and customer service, Adam is a credentialed trainer who applies adult learning principles to all of his training.

CERTIFICATE IN CUSTOMER EXPERIENCE

While customer experience is still making its way to academia, Adam is a graduate of the most prominent university-based customer experience program in the United States.

Speaking

Customer Experience Keynote Speaker

Why Hire Adam Toporek

For Meeting Professionals

Audience Reactions

Training

Customer Service Training That Works

Connect

844.287.7378

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