With the new year upon us, we thought it would be fun to talk about some customer service resolutions you and your organization might want to make in 2014. Of course, well-conceived strategic goals are preferable to resolutions. However, it is the new year, and resolutions are the order of the day.
Like most resolutions, the resolutions below focus on the what, the how is a different matter.
We hope the following 29 resolutions can serve as inspirational tools to help you and your team deliver Hero-ClassTM Customer Service in 2014.
Also, feel free to use our SlideShare slide deck below as a visual motivator for your teams.