Now that Be Your Customer’s Hero is on bookstore shelves and being used by frontline customer service professionals across the country (and the world!) to help them deliver Hero-Class® customer experiences, I wanted to take a moment to publicly thank some important friends and colleagues who played a part in HERO.

Many of those listed below were listed in the acknowledgements section of Be Your Customer’s Hero, but so much of the work surrounding a book happens after publication that I wanted to acknowledge those who not only helped build the rocket ship but also those who helped to get it off the ground!

As I mentioned in the Acknowledgments in HERO, “Writing is a solitary endeavor, but producing a book requires the efforts of a team.”

So, a very sincere thank you to the HERO team — to all of the friends and colleagues who helped make Be Your Customer’s Hero a reality and to all of those who have purchased HERO for themselves and their staffs. I am truly grateful for your counsel, encouragement, and support!

In alphabetical order:

• Kimberly Patterson of Visitor Engagement Academy
• Jenny Perkins of Thalhimer
• Amy Friends
• Marybeth Alexander of HelpGizmo
• Suzanne Balch
• Jay Braver of Jay Braver Digital Marketing
• Shonali Burke of Shonali Burke Consulting Inc.
• Eileen Caramela of Comfort 1 Heating and Air Conditioning
• Steve Curtin of SteveCurtin.com
• Gini Dietrich of Spin Sucks
• Deb Englander
• Erin Feldman of Write Right
• Eunice Flores
• Annette Franz of CX Journey
• Donna Gurnic
• Jeff Herman
• Fredia Hess
• Dave Long of Orangetheory Fitness
• Graeme Newell of 602 Communications
• Bob Nirkind, Erika Spelman, Rosemary Carlough, Irene Majuk, and Janet Pagano of AMACOM
• Keith Pepper of Outbrain
• Jess Ostroff, Becca Euliss, and Tricia Keels of Don’t Panic Management
• Stan Phelps of Nine Inch Marketing
• Tracy Roper of United Health Care
• Jeff Toister of Toister Performance Solutions Inc.
• Joel Turry of WordzXpressed (link no longer active)
• Jeannie Walters of 360Connext
• Jeremy Watkin of Phone.com
• Mike Wittenstein of Storyminers
• Adam Wynn