Can you get a customer service job without a degree?
There are absolutely a wide variety of customer service jobs that do not require a college degree. Many customer service jobs are designed for entry-level employees and a degree is not a prerequisite.
A college degree shows up in customer service jobs in a few ways.
First, when applying for the job, you may be competing with people who do have a degree, and even though one is not required, those who have a degree may have an advantage, assuming other factors are relatively equal.
Second, there are customer service jobs requiring specialized knowledge that often will require a degree. Perhaps if you’re working the technical support line for something like a medical device, a drug, tax software, or certain higher-end technology applications.
So, while there are some cases where service jobs require specialized knowledge and, as a result, a degree, you can get most customer service jobs without having one.
About the Author Adam Toporek
By Adam Toporek. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.
