|
Once in awhile a customer service issue from my retail business will get elevated to my desk, and the customer involved will be a fellow business owner. Often these business owners will let me know early in the conversation that they too own a business. And while every person who mentions this does so for …
My wife and I were at a local mall this past Sunday and stopped in a Johnny Rockets restaurant for lunch. If you are not familiar with Johnny Rockets, it’s a Fifties diner themed restaurant (my description, not the company’s), with a burger, fries and milkshake menu that completes the throwback ambience. The waitstaff is …
The post below is partially excerpted from our upcoming eBook 7 Secret Customer Service Techniques Every Expert Knows! Learn more about our new eBook at the bottom of this post. One of my favorite concepts is the idea of brand deposits, more commonly referred to as brand equity. Brand deposits is a phrase from Steve …
Obviously, we focus almost exclusively on the topics of customer service and the customer experience here at Customers That Stick. We believe that a great customer experience and superior follow up are some of the key differentiators between a healthy organization poised for long term success and an unhealthy enterprise bleeding out its potential future. …
The following infographic — 10 Things Your Customers Wish You Knew About Them — comes from Gregory Ciotti at the Help Scout blog. What I love about this graphic is the crossover between psychological research and actionable customer service teachings. Here are 3 of my favorite points from the infographic: Check out the other 7 …
Infographic: What Your Customers Wish You Knew About Them Read More »
Who is the ideal candidate for a customer service position? What qualifications should that person have to succeed? Since customer service in inherently broad in scope, stretching across industries, sectors, and environments, no definitive set of qualifications exists. The skills one needs to deliver great customer service will differ between a wholesale jet fuel company …
7 Customer Service Qualifications Everyone Must Have Read More »
What makes your company and your service stand out from the crowd? Do your customers rave about your business when speaking with friends and family? Are your customers thinking about the standards of excellence created by your business when they are engaged in experiences elsewhere? To be remarkable is to be remarked upon — and …
Are customers who use social media different than other customers? The American Express 2012 Global Customer Service Barometer (pdf) says Yes, they are. In addition to establishing a few key differences between consumers who use social media and those who do not, the AMEX Barometer sheds light on general consumer attitudes towards customer service and …
Customers Who Use Social Media Are More Vocal & Spend More Read More »
Guest Poster: Ken Mueller It is my pleasure to introduce Ken Mueller, owner of Inkling Media, a social media, marketing and communications consultancy based in Lancaster, PA. Inkling Media offers a personal, hands-on approach that gives you the education and tools necessary to create and manage a successful Internet marketing program. Customer service isn’t just …
Why Customer Service Is Important For Nonprofits Read More »
Hello everyone, in place of my usual Thursday post, we simply have an announcement. I will be embarking on a #DigitalDiet for a little bit. I will be around (so to speak) but disconnected from the Matrix. 🙂 In my absence, Ken Mueller, owner of Inkling Media, a social media, marketing and communications consultancy has …
© 2011-2023 CTS Service Solutions, LLC.
All rights reserved.
Legal Information | Privacy Policy
How to Cite this Site