Creating a Customer Service Culture with Jeff Toister

May 22, 2017

Discussing Culture and the Service Culture Handbook with Jeff Toister

In this installment of our “Expert Interviews” series on YouTube, I interview Jeff Toister.

Jeff is the author of The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service. He has also authored customer service training videos on Lynda.com including Customer Service Fundamentals and Leading a Customer-centric Culture.

Discussing Service Culture

In this interview, we focus on the importance of culture to organizations and some of the ways organizations can go about improving their cultures.

Some of the highlights of Adam and Jeff’s conversation are…

How culture influences behaviors
Why it’s important to define your culture
The three things you need to define a customer service vision

Make sure to check these and other great points from Jeff in the video below.

To learn more about Jeff, check out his bio beneath the video.

About Jeff Toister

Jeff Toister helps customer service teams unlock their hidden potential.

He is the author of The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service. He has also authored customer service training videos on Lynda.com including Customer Service Fundamentals and Leading a Customer-centric Culture.

Jeff was named one of the Top 30 customer service professionals in the world by Global Gurus. He was also named one of the Top 50 Thought Leaders to Follow on Twitter by the International Customer Management Institute.

Jeff holds Certified Professional in Learning and Performance (CPLP) certification from the Association for Talent Development.

Web: www.toistersolutions.com

Twitter: @toister

Blog: www.insidecustomerservice.com