Customer Experience Thought Leader 2019

December 17, 2019

I consider myself truly privileged to be able to work with so many organizations and to speak to so many audiences, to share my ideas and thoughts about customer experience and customer service with people around the world. 

Over the years, I’ve had the honor of being recognized by a number of organizations as a customer experience thought leader, and in 2019, I was simply floored by the level of support. 

I am grateful to those who were part of my journey this year. To my clients, bureau partners, social connections, CX friends, and other supporters — thank you! And of course to the team at CTS, I truly appreciate you.

With these customer experience thought leader and influencer lists, I always wonder how to give back to those who voted and to the organizations who chose me. So, I thought it would be fun this year to put together a little thank you video for everyone who supported us. 

Thank you all. I truly appreciate your support, and I promise to deliver even more and better content in 2020!



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