Improve Your Customer Experience: John DiJulius Interview, Part 3
In this video interview, customer service authority John DiJulius gives great insight into how companies can improve the customer experience through managing the customer experience cycle. Some of the key points John expands on are…
- The four stages of the customer experience cycle
- The realistic way to improve experiential standards within your current business model
- The primary challenges faced when approaching the customer experience
For the first two installments in our four-part series with John DiJulius, please watch Must-See Video Interviews with Customer Service Authority John DiJulius: Parts 1 & 2. In those videos, John talks about Customer Service Trends and Investing In Customer Service and The Ten Commandments to Providing a World-Class Customer Experience.
To learn more about John and his world-class customer service resources, check out the links below:
About the Author Adam Toporek
By Adam Toporek. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.
