We are pleased to announce our new video series, Inside Customer Service!
The purpose of Inside Customer Service is to create short, easily digestible interviews with business professionals that get to the heart of what customer service is all about. We wanted to hear from not only customer service and customer experience experts but also from business professionals with valuable customer service experience both inside and outside of their professional lives.
We hoped to try something a little different with Inside Customer Service, so we created a fixed interview format whereby each person would answer the exact same questions. The fixed format exposes viewers to the variety of approaches to customer service that can exist within a limited framework.
We narrowed the questions down to three:
We hoped that these questions would enable our experts to share interesting stories with real-world business applications with our community and, judging from the results so far, it has worked!
We have an awesome lineup to kick off Inside Customer Service, including …
So, please check out the first two videos in the series featuring Laura Click and Sean McGinnis!
Also, if you are interested in being featured on Inside Customer Service, contact us here.
What do you think of the new series?
By Adam Toporek. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.