In this One Win Book Review, we take a look at Deep Work by Cal Newport.
Check out the video below to hear Adam’s one win that you can take away from Deep Work to improve your organization’s customer experience and customer service.
FROM THE PUBLISHER:
Deep work is the ability to focus without distraction on a cognitively demanding task. It’s a skill that allows you to quickly master complicated information and produce better results in less time. Deep work will make you better at what you do and provide a sense of true fulfillment that comes from craftsmanship. In short, deep work is like a superpower in our increasingly competitive 21st-century economy. And yet, most people have lost the ability to go deep—spending their days instead of in a frantic blur of e-mail and social media, not even realizing there’s a better way.
Deep Work is an indispensable guide to anyone seeking focused success in a distracted world.
For more info, go to http://calnewport.com/books/deep-work/.
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By Adam Toporek. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.