In this One Win Book Review, we take a look at Finish by Jon Acuff.
Check out the video below to hear Adam’s one win that you can take away from Finish to improve your organization’s customer experience and customer service.
FROM THE PUBLISHER:
From New York Times bestselling author Jon Acuff, a book for those who want relief from always starting and never being done.
Jon Acuff knows the reason why many writers’ novels go unfinished—it’s the same reason why gyms are filled in the first week of January, and empty by the end of the month, and why people stop learning a new language once they get past the easy parts. It’s not just that people lose momentum or get distracted. People give up on projects when they fail to live up to their own high expectations and decide that if they can’t do something perfectly they won’t do it at all. If you’re going to finish, you have to kill perfectionism.
Drawing on his popular 30 Days of Hustle course, Acuff teaches readers to short-circuit perfectionism and make it through to the end of a task. Whether it’s by “choosing what to bomb” or “cutting a goal in half,” he shows readers how to move past “the day after perfect,” get focused, and—finally- finish.
For more info, go to https://acuff.me/books/.
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By Adam Toporek. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.