We wanted to take a moment to talk about some exclusive content we’ve been developing over the past few months for subscribers to our e-newsletter: The Customer Conversation.* We know that our community does not all meet on the same channel, so we thought we would talk about the subscriber-only content we’ve been developing the past couple of months.
If you haven’t signed up already, we encourage you to click here to subscribe for this great (and free) content! When you do subscribe, you can expect to see the following free tools land in your inbox.
How do hero-classTM organizations provide consistently great service, WOW their customers, and maintain a profitable business all at the same time? They have secret techniques in their toolboxes.
This free eBook will equip you with 7 “secret” techniques that many experts know and use to provide great customer experiences. For example, in Secret Technique #6, we discuss the concept of brand deposits — positive interactions that customers have with your company. The more deposits your organization makes with a customer, the more goodwill is stored up in your customer’s “account” to offset a negative experience.
We all want to deliver an outstanding customer experience consistently and profitably; however, sometimes outside forces stand in our way.
Whether it be governmental regulation or our own organization’s bureaucracy, we all have constraints that stand between us and our customers.
This free workbook will take you through the step-by-step process of identifying the obstacles that are holding your organization back in four different functional areas:
Staying motivated can be difficult and trying to keep your team motivated can be even more challenging. We wanted to provide our subscribers a convenient, curated resource they could use to find targeted quotes to share with their teams.
We also wanted the quotes inspire our community to provide great customer service, so we found 101 excellent quotes in the the following categories:
All of the quotes are presented in a clean format, so that you can easily cut and paste them into any team communication.
We are offering all three tools above for free when you join The Customer Conversation.
Please note that if you are already a subscriber and have not received the second two tools, we will be sending these out to you soon.
Thank you for being a part of The Customer Conversation! We look forward to providing you more great customer experience and customer service content in the future!
*2023 edit: Our new newsletter is now called The Human Experience. Click here to sign up and receive weekly bite sized content that will help you create better, and human customer and employee experiences!
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