As a customer experience expert and customer service trainer, I often get questions about the state of customer service, about different customer service techniques and strategies, and about the future of experience. That’s why we started our new series: Ask the Customer Service Trainer. 

In this weekly series I’m going to give you some quick answers to your customer service questions.  Each episode is guaranteed to be under one minute.

To make sure you never miss an episode, be sure to subscribe to our YouTube channel, or follow me Adam Toporek on LinkedIn or Instagram.