In this One Win Book Review, we take a look at Little Gold Book of YES! Attitude by Jeffrey Gitomer.
Check out the video below to hear Adam’s one win that you can take away from Little Gold Book of YES! Attitude to improve your organization’s customer experience and customer service.
FROM THE PUBLISHER:
Every business winner has one thing in common: a YES! Attitude that’s powerful enough to help them achieve the impossible! When you’ve got a YES! Attitude, you assume everything will start with “YES!” …and you’ll find a way to “YES!” even when the first, second, and third answer you hear is “NO!”
You say you weren’t born with a YES! Attitude? No problem! Jeffrey Gitomer will give you all the tools you need to build one. As the world’s #1 expert in selling (and the author of the best-sellers Little Red Book of Selling and Little Red Book of Sales Answers) Gitomer knows more about attitude than anyone. Now he’s brought those lessons together in a book you can read in one sitting… a book that’ll change your life!
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By Adam Toporek. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.