How to Handle I'm Just Browsing | Sandals on rack

How to Handle “I’m Just Browsing”

Often in retail, you will approach a customer to offer assistance and be given some version of the browsing response. “I’m just browsing.” “Just looking.” “Just killing time.” Generally, when you are confronted with the browsing response, it means one of three things: The customer really is just browsing. The customer does not want to …

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