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“I’m busy right now. Let me call you back.” This is a statement that one can be very forgiving of when it comes from a long-time friend but not so forgiving of when it comes from a company. But is that changing? According to this recent survey by Software Advice, customers are starting to appreciate …
Do Customers Prefer a Call Back? This Study Says YES Read More »
Managing customer expectations. Few phrases sound as common yet betray such a fantastical goal. The concept itself, to some degree, is misleading. So many variables go into creating customer expectations that it seems almost quixotic to attempt to manage them. Let’s just take a look at some of the inputs that go into creating customer …
What makes your company and your service stand out from the crowd? Do your customers rave about your business when speaking with friends and family? Are your customers thinking about the standards of excellence created by your business when they are engaged in experiences elsewhere? To be remarkable is to be remarked upon — and …
Here at Customers That Stick, we focus on customer service from the perspective of customer-facing professionals and companies. Yet, customer service is inherently a two-way street, and when you talk about customer service long enough you eventually run into a simple fact: Customers have some responsibilities in the company/customer relationship. Sure, the customer is paying …
How to Be a Good Customer: 16 Ways to Not Be a Jerk Read More »
Customer service is one of those topics where it is easy to speak in broad generalities. Sayings such as the customer is always right and service begins with a smile easily convey basic, unqualified principles that mask the fact that what defines excellent customer service will always be incredibly individual in nature. However, while superior …
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