Great Retail Greetings: A Win for Customer and Culture
We’ve written previously about the concepts of primacy and recency. They dictate that in any encounter we tend to remember what happened first and what happened last. As customer service professionals, we know that first impressions matter, but what if you used that first impression to set the stage for your customer and your employee? …
Great Retail Greetings: A Win for Customer and Culture Read More »