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Three States of Customer Service | Proactive, Reactive Chalkboard

How to Make the Three States of Customer Service Work for You

No matter what you are doing, you are always in one of three states with your customer: proactive, reactive, or inactive. While this framework is broad, categorizing your customer focus in this way can bring ineffective behaviors and inefficient priorities into sharp relief. Do you ignore proactive customer service because you are frequently in reactive …

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