|
We are pleased to present our next installment in the Inside Customer Service video series: Richard Shapiro, author of The Welcomer Edge: Unlocking the Secrets to Repeat Business. Richard Shapiro is the Founder and President of The Center For Client Retention, which provides research, training and consulting services to Fortune 500 corporations on how to …
I had the opportunity this past week to sit down with Richard Shapiro and talk about his recently released book: The Welcomer Edge: Unlocking the Secrets to Repeat Business. Richard embraces the concept of Welcomers, those members of a company’s team who know how to instantly make a connection with a customer and who continue …
The Welcomer Edge: An Interview With Author Richard Shapiro Read More »
© 2011-2023 CTS Service Solutions, LLC.
All rights reserved.
Legal Information | Privacy Policy
How to Cite this Site