Customer Service Ethic, Twitter Policy | Merlin Mann Quote

How a Customer Service Ethic Changed My Twitter Philosophy

When I first began blogging and engaging in social media, I was fortunate enough to be exposed to Mark Schaefer’s excellent introduction to Twitter, The Tao of Twitter. Mark’s book was the perfect introduction to a medium that I had dismissed as banal and incoherent only a few months earlier. As I leapt into social …

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