In this One Win Book Review, we take a look at Talk Triggers by Jay Baer and Daniel Lemin.
Check out the video below to hear Adam’s one win that you can take away from Talk Triggers to improve your organization’s customer experience and customer service.
FROM THE PUBLISHER:
Word of mouth is directly responsible for 19% of all purchases, and influences as much as 90%.
Every human on earth relies on word of mouth to make buying decisions. Yet even today, fewer than 1% of companies have an actual strategy for generating these crucial customer conversations.
Talk Triggers provides that strategy in a compelling, relevant, timely book that can be put into practice immediately, by any business.
For more info, go to https://www.talktriggers.com/.
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By Adam Toporek. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.