Now that Be Your Customer’s Hero is on bookstore shelves and being used by frontline customer service professionals across the country (and the world!) to help them deliver Hero-Class® customer experiences, I wanted to take a moment to publicly thank some important friends and colleagues who played a part in HERO.
Many of those listed below were listed in the acknowledgements section of Be Your Customer’s Hero, but so much of the work surrounding a book happens after publication that I wanted to acknowledge those who not only helped build the rocket ship but also those who helped to get it off the ground!
As I mentioned in the Acknowledgments in HERO, “Writing is a solitary endeavor, but producing a book requires the efforts of a team.”
So, a very sincere thank you to the HERO team — to all of the friends and colleagues who helped make Be Your Customer’s Hero a reality and to all of those who have purchased HERO for themselves and their staffs. I am truly grateful for your counsel, encouragement, and support!
In alphabetical order:
By Adam Toporek. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.