A Hero-Class® Thank You!
Now that Be Your Customer’s Hero is on bookstore shelves and being used by frontline customer service professionals across the country (and the world!) to help them deliver Hero-Class® customer experiences, I wanted to take a moment to publicly thank some important friends and colleagues who played a part in HERO.
Many of those listed below were listed in the acknowledgements section of Be Your Customer’s Hero, but so much of the work surrounding a book happens after publication that I wanted to acknowledge those who not only helped build the rocket ship but also those who helped to get it off the ground!
As I mentioned in the Acknowledgments in HERO, “Writing is a solitary endeavor, but producing a book requires the efforts of a team.”
So, a very sincere thank you to the HERO team — to all of the friends and colleagues who helped make Be Your Customer’s Hero a reality and to all of those who have purchased HERO for themselves and their staffs. I am truly grateful for your counsel, encouragement, and support!
In alphabetical order:
- Kimberly Patterson of Visitor Engagement Academy
- Jenny Perkins of Thalhimer
- Amy Friends
- Marybeth Alexander of HelpGizmo
- Suzanne Balch
- Jay Braver of Jay Braver Digital Marketing
- Shonali Burke of Shonali Burke Consulting Inc.
- Eileen Caramela of Comfort 1 Heating and Air Conditioning
- Steve Curtin of SteveCurtin.com
- Gini Dietrich of Spin Sucks
- Deb Englander
- Erin Feldman of Write Right
- Eunice Flores
- Annette Franz of CX Journey
- Donna Gurnic
- Jeff Herman
- Fredia Hess
- Dave Long of Orangetheory Fitness
- Graeme Newell of 602 Communications
- Bob Nirkind, Erika Spelman, Rosemary Carlough, Irene Majuk, and Janet Pagano of AMACOM
- Keith Pepper of Outbrain
- Jess Ostroff, Becca Euliss, and Tricia Keels of Don’t Panic Management
- Stan Phelps of Nine Inch Marketing
- Tracy Roper of United Health Care
- Jeff Toister of Toister Performance Solutions Inc.
- Joel Turry of WordzXpressed
- Jeannie Walters of 360Connext
- Jeremy Watkin of Phone.com
- Mike Wittenstein of Storyminers
- Adam Wynn
About the Author Adam Toporek
By Adam Toporek. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.
