What Does Customer Service Teach You? Are there lessons from customer service that apply to other areas of life?
In the end, customer service is one of the best business disciplines for learning skills and strategies that apply to wider life because customer service is about interacting with and helping people.
Customer service can teach you situational awareness, responsiveness, and a host of other useful skills.
However, more than anything, the two most important skills you can learn in customer service skills are often two of the most important life skills: understanding and empathizing with people and the ability to communicate well with others.
Without empathy, you cannot understand how your customers are feeling, and without effective communication, you cannot successfully navigate these failings to resolve issues and conflict.
Customer service, it turns out, is a great laboratory to learn skills for life.
By Adam Toporek. Adam Toporek is an internationally recognized customer service expert, keynote speaker, and workshop leader. He is the author of Be Your Customer's Hero: Real-World Tips & Techniques for the Service Front Lines (2015), as well as the founder of the popular Customers That Stick® blog and co-host of the Crack the Customer Code podcast.