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As mentioned above, adult learners are more difficult to reach and train than ever before. Our employees are overworked and overstressed, if not by their jobs then by life. The thought of sitting down for a training session seems, to many, like the last thing they should be doing.
The Rapid Hero Solution: As we know, being trained and competent in their roles is an essential part of helping employees feel less stressed and more in control. Rapid Hero combines all of the techniques mentioned above–short courses, short videos, and animation–with the why, helping learners understand the power of customer experience and the importance of improving their customer service skills.
So many teams are maxed out. Budget reductions, labor force challenges, and a lack of good candidates. In most industries, employees are being asked to do more with less. In some organizations, people are covering the jobs of two or three people. How do you find time for training in this environment?
The Rapid Hero Solution: We have you covered! Our short module-based training is designed to be experienced in small chunks. One course in the Rapid Hero series could easily be finished in one week just using 10-15 minute sessions each day. All three courses–a comprehensive training solution–could be done in three weeks using the same cadence. Sure, teams will need to invest more time in following up the materials, but this can also be done in a micro-learning format.
We live in uncertain times with constantly fluctuating economic conditions and inflation rates. Budgets are tight and often organizations cut training first, a focus on protecting the short term bottom line that almost always results in poor long term results. Many customer service trainings of a similar size and topic can run from $199 per person to $399 per person per course.
The Rapid Hero Solution: We have made Rapid Hero incredibly affordable on a per-person basis. Generally, you can train your team for under $75 per course with significant discounts for larger teams and taking multiple courses in the series.
We wanted easy. We got it. We wanted quality content. We got it. Employee feedback was positive, even glowing. We’ve already dug deeper into the basic training in the online modules and have held sessions with deeper insight and discussion… We are adopting the language and it will become a part of our permanent terminology.
Debbie SzumyloManager, Customer Advocacy
While everyone knows basic customer service, customer experience and customer service is what we do. Our Culture Hero group training packages are designed to give your leaders and adult learning professionals the crucial tools they need for effective service training.
The Rapid Hero Solution: We offer a plug-and-play training system that you can customize to your team’s needs, getting the maximum benefit for the minimal time, both from your team and those who will be incharge of the program.
We currently only offer courses for organizations who can host the courses internally.
Absolutely! Our courses are designed for use on your learning management system. We can provide SCORM 1.2 files for each course in the Rapid Hero series.
We’re glad you asked! While variations in types of training, learners, and animation have made scientific conclusions difficult, the overwhelming direction of many studies is that animated learning can be more effective and engaging than other forms. Psychological research in unrelated domains would seem to support this as well.
Of course. Just contact us using the form or number to the right.
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