Popular Keynote Topics


Popular 

Keynote

Topics

Watch Adam 
in Action

ADAM'S POPULAR KEYNOTE TOPICS

Adam Toporek's keynotes are designed to inspire, entertain, and, most of all, to provide real-world actionable strategies that participants can put into practice immediately.


Using a blend of humor, storytelling, data, and his personal experience as a third-generation entrepreneur, Adam helps teams understand what actually works in the modern marketplace, so they can make customer experience a competitive advantage and win with experience.

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Each one of the topics below, as well as the titles, can (and will) be customized to be a perfect fit for your event.


Ready to book Adam for your event or to learn more?


Call our Meeting Professional Hotline: (407) 720-4376 (HERO)

Or email us directly at... presentations@customersthatstick.com



BE YOUR TEAM'S HERO: HOW TO LEAD A WORLD- CLASS CUSTOMER EXPERIENCE TEAM

KEY TOPICS:

LEADERSHIP

CUSTOMER EXPERIENCE

TRAINING

EMPOWERMENT

How can you get your team to deliver the experiences you expect?


With his book Be Your Customer’s Hero, Adam Toporek created an essential tool for frontline customer service teams. But for leaders, the challenge is different: how do they inspire, educate, and empower these team members to succeed?


In this dynamic keynote, Adam provides unique insights into the leader’s role in creating powerful customer experiences and gives you the keys to putting theory into practice with his 3E Leadership Framework. This is not a general leadership talk; this is a laser-focused presentation on how to lead a customer-centric organization.


Participants will leave energized and with a toolbox of actionable strategies so that they can apply what they’ve learned immediately in their organizations.


Your participants will learn:


  • The one action they must personally take to ensure they get buy-in from their team, 
  • The approach that almost every organization gets backwards when training their employees, and
  • The biggest mistake leaders make when empowering frontline teams.

After this motivating and “actions-packed” keynote, participants will have the strategies needed to lead any customer-facing team.

THIS PRESENTATION WILL HAVE THE MOST IMPACT ON...

  • Frontline Teams
  • Supervisors/Managers
  • Directors/Vice Presidents
  • C-Suite Leaders

BE YOUR CUSTOMER'S HERO: ​DELIVERING HERO-CLASS CUSTOMER SERVICE AT EVERY ​ORGANIZATIONAL LEVEL

KEY TOPICS:

SKILLS

CUSTOMER EXPERIENCE

ATTITUDE

CUSTOMER SERVICE

Confident. In Control. Successful.

Is this how your team members feel when they work with customers?

So many organizations talk about customer service, yet, find that performance in the field rarely matches the expectations of the head office or, more importantly, the expectations of customers.


Based on Adam's frontline customer service book, Be Your Customer’s Hero, this presentation is perfect for corporate or franchise annual meetings where you want to kick off or reinforce a customer-centric focus!


In this keynote, participants will learn...


  • What customer experience is (as opposed to customer service) and why each and every role in the company matters,
  • The psychology of customers and the role emotions (both theirs and the customer's) plays in customer service and experience, and
  • 7 powerful strategies for working with customers that they can put into practice the minute they return to their roles.

This keynote will help your team discover the "why" of Hero-Class® customer service and give them the mindset and the tools to start becoming heroes to your customers.

THIS PRESENTATION WILL HAVE THE MOST IMPACT ON...

  • Frontline Teams
  • Supervisors/Managers
  • Directors/Vice Presidents
  • C-Suite Leaders
Contract Packaging Association Logo

VICKY SMITLEY

Past President, contract packaging association


Adam delivered a home run! 

Adam is an exceptional speaker who has great passion for excellence in service! Adam delivered a home run for the CPA. He kept everyone entertained, engaged and most importantly motivated to be better going forward... Adam's message was positive, engaging and on point! We could not be happier with the feedback we've received since the presentation.


FROM HASSLE TO HERO: ​PAVING THE PATH FOR POSITIVE CUSTOMER JOURNEYS

KEY TOPICS:

LEADERSHIP

CUSTOMER EXPERIENCE

COMPETITION

EXPERIENCE DESIGN

How do you generate the emotions that lead to customer loyalty?

Customer emotion has an outsized impact on customer experience, and hassle can be a significant source of negative emotion.

By eliminating these frustrations from our customer’s journey, we open a path for positive emotions to define the customer experience, creating better memories and more loyal customers.

This dynamic keynote will reveal a 3-part approach to making your customer’s experience hassle-free. Your participants will learn to…


  • Understand customer hassle and why it’s more than just effort,
  • Identify the hassles your customers face using a variety of sources, and
  • Eliminate hassles from your journey by focusing on five root causes.


You will leave this keynote with actionable strategies for creating hassle-free customer experiences that pave the way for positive customer emotions that lead to loyalty.

THIS PRESENTATION WILL HAVE THE MOST IMPACT ON...

  • Frontline Teams
  • Supervisors/Managers
  • Directors/Vice Presidents
  • C-Suite Leaders

NEUROWORDS(TM): USE THE PSYCHOLOGY OF LANGUAGE TO SUPERCHARGE YOUR CUSTOMER EXPERIENCE

KEY TOPICS:

COMMUNICATION

CUSTOMER EXPERIENCE

NEUROSCIENCE

EXPERIENCE DESIGN

How much more effective would your team be if they could choose the right words at the right time?

How much more successful could your team be if they could structure communication for maximum impact?

In this revolutionary keynote, Adam Toporek embraces the latest research in neuroscience and psychology to show audiences how to use language to create emotionally impactful customer experiences.

Participants will learn how the words we choose and the words we use shape our customers’ experiences. By sharing his 3P NeuroWords(TM) Process, Adam provides participants with specific actionable techniques that will help them create better customer experiences, better employee experiences, and even better relationships.

Your participants will learn...


  • The most dangerous word in the world and how to avoid using it with customers,
  • How individual words, even out of context, can have a dramatic impact on customers, and
  • Why “those who frame the experience, dictate the experience” — for better or worse.


After this humorous and thought-provoking keynote, your participants will never look at communication the same way again.

THIS PRESENTATION WILL HAVE THE MOST IMPACT ON...

  • Frontline Teams
  • Supervisors/Managers
  • Directors/Vice Presidents
  • C-Suite Leaders