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On December 2, 2014, Jeannie Walters and I launched a podcast dedicated to all things customer; we called it Crack the Customer Code. With Crack the Customer Code, we wanted to explore the wide range of customer service and customer experience challenges that organizational leaders face on a regular basis.
With 71 episodes behind us, it is fun to look back at the incredible variety of interesting and exciting topics we’ve covered in the past year.
From Why Does Customer Service Still Stink (047) to Why Customer Service Must Be Profitable (061), we’ve explored customer experience and customer service from a number of different angles. Even better, we’ve had the opportunity to talk to a wide range of guests, from thought leaders in content marketing, online superstars, and those transforming customer experience for large organizations like the Arizona Diamondbacks and PEMCO Insurance.
At the bottom of this post is a list of all of the guests we’ve had on Crack the Customer Code since inception. (Episodes prior to 038 had interviews mixed with other content.)
If you’ve missed any of these episodes, make sure to check them out! There’s a tremendous amount of wisdom contained in these discussions.
Thanks so much for a great year of conversation!
Please make sure to subscribe to Crack the Customer Code, and if you can, we’d love a review on iTunes.
001: Jackie Huba
002: Graeme Newell
003: Mari Luangrath
004: Bill Cusick
005: Gini Dietrich
006: Tabitha Dunn
007: Stan Phelps
008: Joni Williams
009: Rachel Happe
010: Ingrid Lindberg
011: Jon-David
012: Anna Bell
013: Mike Wittenstein
014: Jeff Toister
015: Matt Ward
016: Blagica Bottigliero
017: Mohamed Latib
018: Rod Brooks
019: Andy Crestodina
020: Tom Martin
021: Shonali Burke
022: Amy Jackson
023: Mark Schaefer
025: Justin Zacks
026: Chicago Cabbie (Rashid Temuri)
027: Ann Handley
028: Derrick Hall
030: Diane Magers
031: Jeanne Bliss
032: Luis Serpa
033: Erin Wallace
034: Raj Sivasubramanian
035: Ramon DeLeon
036: Jennifer Maldonado
037: Ben Blakesley
038: Bob Burg
040: Robert Rose
042: John Murphy
044: Lee Caraher
046: Tom Schwab
048: John Warrillow
052: Peter Shankman
054: Marilyn Suttle
056: Lori Jo Vest
058: Jill Griffin
060: Jeremy Watkin
062: Shel Israel
064: Shep Hyken
066: Jill Salzman
068: Annette Franz
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Adam, you and Jeannie are doing incredible work. I’m honored to be associated with such a class act!