Now that Be Your Customer’s Hero is on bookstore shelves and being used by frontline customer service professionals across the country (and the world!) to help them deliver Hero-Class® customer experiences, I wanted to take a moment to publicly thank some important friends and colleagues who played a part in HERO.
Many of those listed below were listed in the acknowledgements section of Be Your Customer’s Hero, but so much of the work surrounding a book happens after publication that I wanted to acknowledge those who not only helped build the rocket ship but also those who helped to get it off the ground!
As I mentioned in the Acknowledgments in HERO, “Writing is a solitary endeavor, but producing a book requires the efforts of a team.”
So, a very sincere thank you to the HERO team — to all of the friends and colleagues who helped make Be Your Customer’s Hero a reality and to all of those who have purchased HERO for themselves and their staffs. I am truly grateful for your counsel, encouragement, and support!
In alphabetical order:
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